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Terms Condition

Scheduled Airline Conditions

When you reserve a trip with H&S Travel & Tours Inc., you are entering into a contract under the following conditions.

RECOMMENDATION, CHECK-IN AND BOARDING

a) You should reconfirm all your flights at least 72 hours prior to departure.

Airline flight schedules very often change, it is your responsibility (not ours) to verify your flight times and other information by calling the airline or our office 72 hours prior to flight time.

b) You must check in at least 2 hours prior to departure and present yourself at the gate for boarding at least 30 minutes prior to departure (1 hour for Air India)

c) Government-issued photo identification is required for all flights

REFUNDS ARE NOT POSSIBLE FOR

a) Flight Delays

b) Delays in ticket deliveries

c) Lost, Stolen or misplaced tickets (E-Tickets are recommended where available)

CHANGES

a) Changes are not always possible and are strictly at the decision and approval of. Example: changes within 7 days of departure are rarely possible. The date must be changed at least 24 hours prior to flight departure and a new date selected, if that is not done, the ticket will have no value and no change will be made. The changed date must be within 60 days of the original date. If not the change will be treated as a cancellation and new booking. Name changes not allowed once ticketed.

b) Prior to issuance of a ticket – No Charge.

INTERNATIONAL

a) After the ticket has been issued but before departure – $325. Any fare differential is additional.

b) American Airlines International and Virgin Atlantic tickets can only change returning from Europe. Departure dates changes are not permitted.

c) Passengers in possession of published fare round-trip tickets cannot make any changes whatsoever once they have departed from the originating city. Such tickets are non-endorse able, non-transferable and have no refund value.

DOMESTIC/CARIBBEAN

$200 (any fares differential is additional)

CANCELLATIONS – YOUR RIGHT TO A REFUND IS LIMITED (PARTIALLY USED TICKETS HAVE NO REFUND VALUE)

INTERNATIONAL

a) $350 (per ticket) fee if cancelled 16 days or more prior to departure.

b) No refund if cancelled 7 days or less prior to departure.

c) North West International, United Airlines South America, Lan Chile, Lan Ecuador, Lan Peru, Lan Dominica & American International tickets are non-refundable at any time.

d) Qantas/Air New Zealand Auckland/Australia. Tickets are non-refundable at any time.

e) Northwest Airlines, United Airlines, Lan Chile, Lan Peru, Lan Ecuador, Air Canada/American tickets to Montreal and Toronto are 100% non-refundable at any time, but this ticket value can be used within 10months from the original purchase date with re-issue penalty.

DOMESTIC/CARIBBEAN

Domestic & Caribbean are 100% non-refundable at any time.

For both international and domestic tickets, there are absolutely no exceptions for any reason including serious illness.

The above refers to consolidator tickets. Published fare tickets (both international and domestic) are 100% non-refundable.

The above (#4 & #5) is the official H&S Travel Tours Change/Cancellation policy and cannot be changed by any H&S Travel Tours Inc employee.

TRANSACTION FEES

Most of H & S Travel Tours Inc. fares are special negotiated fares with airlines and do not carry any additional service charges or transaction fees. however, the small percentage of “published fares” which on rare occasions can be lower than special H & S Travel Tours Inc fares may require a $75 service charge (transaction fee). Such a fee (if applicable) will be shown on a separate invoice and will be a distinct separate charge.

TRAVEL DOCUMENTS

a) Passports – all passengers must be in possession of a valid passport. Please note that many countries require a passport validity of at least six months after arrival. This is true even if you are only going to spend a few days in that country

b) Visas – Visa requirements are strictly the responsibility of each passenger and H&S Travel Tours Inc assumes no responsibility for denied boarding or denied entry for failure to have these documents in order.

c) India – Westbound originating passengers from India must be in possession of an “Income Tax Clearance Certificate”.

d) One Way Tickets: Most Countries will not allow entry to passengers that are not in possession of a valid return ticket unless the passenger has a valid entry visa.

NOTICE OF GOVERNMENT IMPOSED TAXES AND FEES

The price of this ticket may include taxes and fees which are imposed on air transportation by government authorities. These taxes and fees which may represent a significant portion of the cost of air travel, are either included in the fare or shown separately in the “TAX” box(es) of the ticket.

RESPONSIBILITY

a) H&S Travel Tours act only as an agent of the respective airlines and are therefore not responsible for any lack of performance on the part of the airline. In the event that an airline fails to perform, the airline (not H&S Travel Tours Inc) is responsible for any refund due.

b) Liability for loss, damage, or delay of baggage is solely the responsibility of the airline.

c) You are also subjected to the terms and conditions stated on the airline ticket.

d)It is your responsibility to examine your ticket upon receipt to ensure that your travel dates, origin and destination cities, and other information are correct. If you fail to do so, H&S Travel Tours will accept no responsibility for any discrepancies.

PAYMENT POLICY

Payment can be made by certified check, cashier’s check (payable H & S Travel Tours Inc), bank wire transfer or credit card (Visa, Master Card, American Express or Pay Pal). Personal check (once received take 8-10 business days for ticketing).

REFUND POLICY

All refund requests must be in writing and take a minimum of 10 to 12 weeks


Great customer service and better rates. My agent, Sarita, helped very patiently with all the requests. Would definitely recommend
Ciddhi Jain
Ciddhi Jain
02:52 14 Aug 19
H&S is very quick and highly professional in understanding the needs and help to book tickets. Armaan was very courteous and helped me to get best tickets. I have been using their services for few times now and they are quiet impressive.
Srikanth Tammara
Srikanth Tammara
00:59 02 Aug 19
Would like share my experience with H& S Travels. I called them for asking for quote like similar other travel agents. But to surprise, They were really kind to get all the details, preferences and helped in getting the tickets at the cheaper & better rates compared to other agents with constant followups. Customer service really impressive. Even though they knew that i was looking multiple other travel agents they did not give up. They constantly called me to check if i had tickets to travel or not despite i was in touch with other travel agents. constant followups, understanding the customer pain points and helping. Additionally even after the itinerary is finalized and payments are made, they still see what best they can give to customer and they went ahead gave suggestion/recommendations on the itinerary and help in reducing the layovers for same price. Really satisfied with service they have provided. Thanks to H&S Team
Wonderful experience. Highly recommended. Sarita, who helped me with the booking was especially helpful.
Abhishek Roy
Abhishek Roy
16:30 24 Jul 19
Excellent customer service by Adil. provided best price for international travel.
Laxman Gudipati
Laxman Gudipati
02:26 12 Jul 19
Highly satisfied with the service offered by H&S Travel and Tours. I particularly would like to thank Leon, Sarita and others for their courtesy, promptness and professionalism.
mirza baig
mirza baig
16:42 01 Jul 19
I'd recommend checking the ticket fares with them before booking your tickets. They offered me cheapest ticket for my urgent next day travel from US to India.
Saurabh Mishra
Saurabh Mishra
04:44 26 Jun 19
Mak was extremely helpful, very prompt and found an awesome deal for us. I would definitely recommend H & S travel and it will be my first choice from now when it comes for booking international travel.
Shilpa Tanwar
Shilpa Tanwar
03:29 02 May 19
H&S travel did great job for an international travel booking. Mr. Mak and every team member is consistent pro and responsive in service. First we were hesitant, eventually the job was well done like business travel agency.
Devendra Alimchandani
Devendra Alimchandani
16:41 30 Apr 19
Very patience. Overall experience is great!! Armaan, found a good deal for my family in this summer time. Nice people and easy to communicate.
sylu k
sylu k
14:25 27 Apr 19
I’ve had an excellent experience with his company. Ritesh goes the extra mile for customers. For me, I needed a ticket within 24 hours notice. Ritesh found the right balance between duration of travel and cost. He found a unique fare that met all my needs and 25% cheaper than all other fares we could find. He was patient and stayed with me on the phone the entire time and explained everything clearly. I have also dealt with Sarita in the past who was also very helpful in exploring many ticket options patiently. I will definitely return to H & S for my international travel needs.
Kaushik Raghu
Kaushik Raghu
06:28 15 Apr 19
Overall experience is great!! Adil found a good deal for my family during summer time. Nice people and easy to communicate. one glitch I faced is when first time I gave details to one of the agent and he mentioned I will be communicated in email but later when I checked that person is not available and my details are not found. After that they took care of it very well. My rating is 4.5.
Muralidhar Bomminani
Muralidhar Bomminani
12:12 20 Feb 19

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